This page is for administrators or expert users who need to move items from one PhixFlow instance to another.

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When the import is complete, the console reports log messages that list the imported items. If the import fails, the console reports the errors; see Import Errors, below.

Import and Updates to the PhixFlow Database

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Import Errors

Large Imports

Very large imports can fail if they exceed limits on the server. If this happens, PhixFlow reports an Upload too large error. Consider splitting the items into several export zip files.

Missing Items

An import will fail if there is a reference to an item that does not exist:

• either in the import file
• or in the target system.

When you export items from one PhixFlow instance, it is important to ensure all items are present in the zip. For example, if items refer to other items in a package, ensure the package is included in the export.

If an import fails due to missing items, the console will log the following error message:

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1. In the console, find the Error 618 message.
2. Copy the references for the missing items to a text file.
3. Go back to the PhixFlow instance where the import file was generated.
4. Go to

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   → Other → Show in Repository,
5. Paste one missing item reference into the field.
6. PhixFlow opens the repository with the missing item highlighted.

Repeat this process to find all the missing items. Re-export all items you require; see Export Pane. If you have may items, consider adding them to a Package.

Ignoring References

In very rare circumstances, there may be a problem with references between types of item. In this case, you can configure PhixFlow to "null" any relationship from one type of item to a missing instance of another type. For example, items from one instance can refer to users.  As different instances will have different users, the import will always fail. In this case, you can set PhixFlow to ignore (null) any references to missing users during an import.

To configure PhixFlow to ignore specific references,

1. In the console, find the  Error 612 message from the failed import process.
2. Copy the <from object>.<to object> string from the message.
3. Go to System Configuration and paste the string into the Allow Missing on Import field.
4. Save the configuration change.
5. Re-import the zip file.

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