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  1. Click the 

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     icon, in the top right of the PhixFlow header bar.

  2. Select Import → Configuration.

  3. PhixFlow opens the Import Configuration window, then immediately opens a file manager window, where you can browse for the zip file.

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  4. Select the zip file and click 

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  5. If your zip file is encrypted:

    1. PhixFlow prompts you to enter the password; see Passwords, above.

    2. Optionally, untick Publish Tables if you do not want PhixFlow to automatically publish table data to the PhixFlow database; see Import and Updates to the PhixFlow Database, below.

    3. Click 

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  6. PhixFlow imports the selected zip file.

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Importing Users to Another Instance

PhixFlow treats user roles and privileges as instance-specific. For this reason, exports from a PhixFlow instance do not include the references between user groups and users. When you import to another instance:

  • existing local and mixed user accounts retain their user groups, roles and privileges unchanged

  • any new local or mixed user accounts that are added do not have user groups, roles or privileges set by the import process. You must set appropriate user groups, and therefore roles and privileges.

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Import Errors 
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Large Imports

Very large imports can fail if they exceed limits on the server. If this happens, PhixFlow reports an Upload too large error. Consider splitting the items into several export zip files.

Missing Items

An import will fail if there is a reference to an item that does not exist:

  • either in the import file

  • or in the target system.

When you export items from one PhixFlow instance, it is important to ensure all items are present in the zip. For example, if items refer to other items in a package, ensure the package is included in the export.

If an import fails due to missing items, the console will log the following error messages:

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  1. In the console, find the Error 618 message.

  2. Copy the references for the missing items to a text file.

  3. Go back to the PhixFlow instance where the import file was generated.

  4. Go to

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    Other Show in Repository,

  5. Paste one missing item reference into the field.

  6. PhixFlow opens the repository with the missing item highlighted.

Repeat this process to find all the missing items. Re-export all items you require; see Export Configuration. If you have may items, consider adding them to a Package.

Ignoring References

In very rare circumstances, there may be a problem with references between types of item. In this case, you can configure PhixFlow to ignore missing items. 

For example, you can set PhixFlow to ignore (null) any references to missing users during an import.

Warning

Before deciding to ignore references, please discuss with PhixFlow support if there is another way to resolve your issue. 

To ignore references:

  1. In the console, find the  Error 612 message from the failed import process.

  2. Copy the <from object>.<to object> string from the message.

  3. Click the 

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  4. Open System Configuration.

  5. Navigate to the Advanced section.

  6. In the Allow Missing on Import box, specify a comma-separated list of missing items or fields listed in the import failure error message. For example:

  7. Next time you run the import, PhixFlow overrides the error messages and completes the import process.

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