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Overview
Email template for users to raise support issues.
Send emails using our support email template.
Please follow below attached email template, where you include a short description in the subject line, then indicate the priority of the issue (P1, P2, P3 & P4), followed by detailed information along with screenshots (attachment) of the issue.
Once the ticket is registered, our first-line support desk will assess and confirm ticket priority.
Email Subject: Short description of the issue
| Category | Details |
|---|---|
| Severity | P1-P4 (enter reason for P1 & P2 issues) |
| Reason (P1 & P2 only) | e.g. P1 system completely down |
| Customer reference | Enter reference detail here |
| Issue related | Application, PhixFlow platform or Hosting (select any 1) |
Product version | e.g. 8.3.17 , version 9 |
| Environment | e.g. Development, UAT, Production |
Description of the issue here.
Please attach the screenshot with the date & time.
Note: All change requests should go through our project team. However, if you still need help with any change requests, you can raise them through our support and we will guide you to the appropriate department. Please do not share any sensitive data with PhixFlow
Example: Outlook email
