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Establish remote sessions

The PhixFlow support team requires secure remote access to the PhixFlow server servers to carry out PhixFlow software installation and support. Ideally remote access will be provided via a site-to-site VPN over an IPSEC tunnel. Symmetric bandwidth should be at least 1 Mbps.

Port Configuration

Remote support will need access to the following services:

• Command sessions on the PhixFlow server
• File transfer to and from the PhixFlow server
• Ability to query the PhixFlow database over the VPN connection
• Ability to query other databases listed in Appendix A over the VPN connection
• HTTP and HTTPS sessions over the VPN connection to the PhixFlow server

At a minimum the following ports should be configured for access over the VPN:

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VPN, which allows access over SSH (for linux installations) or Remote Desktop (for Windows installations).

Transfer files

There is also often a needs to transfer files (log files, solution artifacts such as template files and images) to PhixFlow servers. Remote access should allow for this, ideally via SFTP for linux installations, or by allowing access to local drives Remote Desktop.

Adhoc database access

There is someimtes a need to perform adhoc database operations in the course of providing support. Ideally, access to a customer's database will be allowed from sessions establised on customer's equipment by nominated PhixFlow support staff.