Overview
Email template for users to raise support issues.
Send emails using our support email template.
Please follow the below email template, where you include a short description in the subject line, then indicate the priority of the issue (P1, P2, P3 & P4), followed by detailed information along with screenshots (attachment) of the issue. This should be raised via email using the below template.
Once the ticket is registered, our first-line support desk will assess and confirm ticket priority.
Please see below outlook example if you need any visual template.
Email Subject: Short description of the issue
| Category | Details |
|---|---|
| Severity | P1-P4 (enter reason for P1 & P2 issues) |
| Reason (P1 & P2 only) | e.g. P1 system completely down |
| Customer reference | Enter reference detail here |
| Issue related | Application, PhixFlow platform, or Hosting (select only 1) |
Product version | e.g. 8.3.17, version 9 |
| Environment | e.g. Development, UAT, Production (select only 1) |
Description of the issue here
Please attach the screenshot with the date & time.
Please do not share any sensitive data with PhixFlow. Always check before attaching any screenshots or any other attachments.
Note: All change requests should go through our project team. However, if you still need help with any change requests, you can raise them through our support and we will guide you to the appropriate department.
Supported attachments files: JPEG, PNG, MS Office files, Text, PDF
Example: Outlook email
