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This page is for administrators who are creating system and user email accounts. It explains the email configuration that PhixFlow uses when fetching and sending emails.
Overview
When setting up users, you must also configure Email Accounts so that users can send and/or receive emails.
We also recommend you use the System Configuration options to configure the following emails to go to your support or administration team.
- a Feedback Email Address so users can email any issues via the
→ Support Menu → Email Support menu option.Insert excerpt _administration _administration nopanel true - an Error Reporting Email Address so users can email error logs via the Report button in a system error message; see Error Messages.
a System Email Address so PhixFlow can email system requests. For example, PhixFlow uses this address to send user password reset requests; see Changing or Resetting Your Password.
Note It is important to set a system email address as the registered owner of the email account. This is because some email services reject emails that are not from the registered owner of the email account.
If you are setting up a service to poll an email account for incoming messages, we recommend you read the article Reading Data From an Email Account, which covers a number of common examples.
If PhixFlow cannot connect to the email server, it will time-out the sending of email after 10 seconds.
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Once you have set up an account, use the toolbar 
Test Configuration button to check you have configured the email account correctly.
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PhixFlow tests the values currently appearing on the screen. Remember to save the configuration after the test is successful. |
Basic Settings
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| Outbound |
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| Enabled |
If this is an outbound account, it will be used to send emails whenever required. If this is an inbound account, PhixFlow will connect to the server periodically (at the defined polling interval) and download new messages. | ||||||||||||||||||||||||||||||
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| Name | Enter the name of the configured email account. | ||||||||||||||||||||||||||||||
| Host | Enter the host address of the configured email account. | ||||||||||||||||||||||||||||||
| Protocol | Available for inbound accounts (Outbound is not selected). Select the protocol used during the email fetching | ||||||||||||||||||||||||||||||
| Encryption | Select the encryption used during the sending or receiving of emails. | ||||||||||||||||||||||||||||||
| Use Default Port |
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| Default Port | Enter the default port number. | ||||||||||||||||||||||||||||||
| Port | Available when Use Default Port is not selected. Enter the port number of the configured email account. | ||||||||||||||||||||||||||||||
| Authorisation Type | Select:
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| Login | Available when Authorisation Type is Local. Enter the username used to log in onto the configured email account. | ||||||||||||||||||||||||||||||
| Password | Available when Authorisation Type is Local. Enter the password used to log in onto the configured email account. | ||||||||||||||||||||||||||||||
| Username Key | Available when Authorisation Type is External. Enter the aliasthat identifies the username in the keystore. |
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| Password Key | Available when Authorisation Type is External. Enter the alias that identifies the password in the keystore. | ||||||||||||||||||||||||||||||
| Folder | Available for inbound accounts (Outbound is not selected). Enter the folder which the emails will be fetched from. If left blank, the default inbox folder will be used. Collectedemailsare saved to FileUploadDirectory\default\in\YYYYMMDD\FolderName, where:
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| Properties | Enter the 'key=value' list of the configured email account properties. Each pair should appear on a new line. | ||||||||||||||||||||||||||||||
| Test To: | Available when Outbound is selected. Enter the address to which test emails will be sent. | ||||||||||||||||||||||||||||||
| Polling Interval (s) | Available for inbound accounts (Outbound is not selected). Enter the interval, in seconds, of the email fetching from the account. If left blank, the value configured in the server.properties file will be used. | ||||||||||||||||||||||||||||||
| Delete Read Messages |
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| Delete After Days | Available when Delete Read Messages is selected. Enter the number of days for which messages are kept before they are deleted from the server. If left empty or set to 0 messages are deleted immediately after they are downloaded. | ||||||||||||||||||||||||||||||
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Further Reading
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