The password reset mechanism allows you to reset your password if you have forgotten it. This only works for local users.
Form: Password Reset Request
If a local user has forgotten their PhixFlow Password, they can use this form to request a password reset.
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Users who login using a Microsoft Windows username and domain (or other external authorization mechanism) cannot use this option to reset their password, and should instead contact their local administrator or support desk. |
Note that users are configured to use one of the password policies that you set up. A property of a password policy is whether users are allowed to reset their passwords. Therefore not all users will be allowed to perform this request.
Also note that in order for a successful password request to occur the entered username must be valid, the user must have a valid email address for the request to be sent to and the user must have also correctly configured all 3 security questions and answers. If all these conditions are met, then the password request is issued by sending an email to the requested users email address. The email will contain an embedded link which the user must click to continue with the password reset process.
Enter your login name:
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Form: Password Reset
To complete a successful password reset, a user must select and answer a specific security question.
Note that users are configured to use one of the password policies that you set up. Password policies that allow password resets also have configured properties to set the maximum time that can elapse before the embedded email link expires. Also they specify the maximum number of security question/answer attempts allowed before locking down the password reset functionality for this user.
If the security question is answered correctly and the new password/confirmation password entered match and agree with the corresponding password strength conditions of the underlying password policy, then the user's password is successfully reset/changed.
The following fields are configured:
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See Also
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Changing your Password
Depending on your company's password policy, you may need to change your password on a regular basis.
- When you are logged in to PhixFlow, in the header bar, click
(in the top right of the PhixFlow window).Insert excerpt _user_options _user_options nopanel true - Select Change Password
Enter the following details.
Field Description Select Question When you first accessed PhixFlow, you should have set up some security questions in
; see User DetailsInsert excerpt _user_details _user_details nopanel true Select one of your security questions.
Answer Enter the answer to the selected security question.
If you enter wrong answers several times, PhixFlow may lock your account. Your administrator will be able to unlock it.
New Password Enter your new password. Confirm Password Confirmation your new password.
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If you use the same username and password to log in to several different applications, PhixFlow may be using a centralised authentication system. It is also possible that your administrator has not configured:
In these cases, or if you have any problems when changing or resetting your password, please contact your system administrator or your company's IT support team. |
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To change reset your password, your account must already have:
If you have problems resetting your password, contact your administrator for help. |
Resetting Your Password When You Cannot Log In
Step 1 Request a New Password
To reset the password on your PhixFlow user account, click the Reset Password button on the login window.
PhixFlow asks for your login name. Make sure you enter the correct name that you use to log into PhixFlow. PhixFlow will send you an email containing the link to your password reset page.
Step 2 Reset Your Password
As soon as you receive the email, click on the link to go to your password reset page.
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Your administrator may have set the link to expire. |
Enter the following details.
| Field | Description | ||||||||
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| Select Question | When you first accessed PhixFlow, you should have set up some security questions, using the Select one of your security questions. | ||||||||
| Answer | Enter the answer to the selected security question. Ifr you enter wrong answers several times, PhixFlow may lock your account. Your administrator will be able to unlock it. | ||||||||
| New Password | Enter your new password. | ||||||||
| Confirm Password | Confirmation your new password. |
PhixFlow resets your user password and you should now be able to login.