Overview
PhixFlow supports fetching and sending emails through Microsoft Office 365 Outlook and Google accounts. This page describes the setup required for both.
System Configuration Setup in PhixFlow
- On the Administration menu, access Configuration
- Check the System URL field is set to the public URL PhixFlow is accessed on by users
- For example, http://phixflowhost.com/phixflow/
- Check the System URL field is set to the public URL PhixFlow is accessed on by users
- Ensure the secure flag is set on cookies, see Install Tomcat
Email Host's Application Configuration
Microsoft Office 365 Settings
Google Settings
Client Token Configuration in PhixFlow
Client Token Configurations are created in PhixFlow from the Full Repository.
Create an Email Account in PhixFlow
- Create an Email Account in the Full Repository
- In PhixFlow version 11.3+, this can be done from the application's repository
- Set a Name which you'll use to identify the email account, e.g.
Customer Service
- Toggle on Enabled
- Set the Type to
Inbound
orOutbound,
depending on your requirements
Microsoft Office 365 Settings
Google Settings
Trouble Shooting
Here are some suggestions for troubleshooting.
- Check the System Console: when the email address is being polled it will show in the Completed Tasks
- Download the Phixflow.log log files