If you use the same username and password to log in to several different applications, PhixFlow may be using a centralised authentication system. It is also possible that your administrator has not configured:
- the option to reset your password
- your email address
- the System Email Address that PhixFlow uses to send emails to your IT support team.
In these cases, or if you have any problems when changing or resetting your password, please contact your system administrator or your company's IT support team.
To change reset your password, your account must already have:
- an existing password
- all three security question and answers set.
If you have problems resetting your password, contact your administrator for help.
Changing your Password
Depending on your company's password policy, you may need to change your password on a regular basis.
- When you are logged in to PhixFlow, in the header bar, click
User Options (in the top right of the PhixFlow window). - Select Change Password
Enter the following details.
Field Description Select Question When you first accessed PhixFlow, you should have set up some security questions in
User Details .Select one of your security questions.
Answer Enter the answer to the selected security question.
Ifr you enter wrong answers several times, PhixFlow may lock your account. Your administrator will be able to unlock it.
New Password Enter your new password. Confirm Password Confirmation your new password.
Resetting Your Password When You Cannot Log In
Step 1 Request a New Password
To reset the password on your PhixFlow user account, click the Reset Password button on the login window.
PhixFlow asks for your login name. Make sure you enter the correct name that you use to log into PhixFlow. PhixFlow will send you an email containing the link to your password reset page.
Step 2 Reset Your Password
As soon as you receive the email, click on the link to go to your password reset page.
Your administrator may have set the link to expire.
Enter the following details.
| Field | Description |
|---|---|
| Select Question | When you first accessed PhixFlow, you should have set up some security questions, using the Select one of your security questions. |
| Answer | Enter the answer to the selected security question. Ifr you enter wrong answers several times, PhixFlow may lock your account. Your administrator will be able to unlock it. |
| New Password | Enter your new password. |
| Confirm Password | Confirmation your new password. |
PhixFlow resets your user password and you should now be able to login.