Remote Access for Support

CenterView require secure remote access to the CenterView server to carry out CenterView software installation and support. Ideally remote access will be provided via a site-to-site VPN over an IPSEC tunnel. Symmetric bandwidth should be at least 1 Mbps.

Port Configuration

Remote support will need access to the following services:

• Command sessions on the CenterView server
• File transfer to and from the CenterView server
• Ability to query the CenterView database over the VPN connection
• Ability to query other databases listed in Appendix A over the VPN connection
• HTTP and HTTPS sessions over the VPN connection to the CenterView server

At a minimum the following ports should be configured for access over the VPN:

• 22 for ssh
• 1521 for Oracle (or the configured port if a non-default port is being used)
• 1433 for SQL Server (or the configured port if a non-default port is being used)
• 3306 for MySQL (or the configured port if a non-default port is being used)
• 8081 for the live instance of Tomcat running CenterView
• 8082 for the test instance of Tomcat running CenterView