If you have forgotten your password, this page explains how you can reset it.

If you use the same user name and password to log in to several different applications, PhixFlow may be using a centralised authentication system. It is also possible that your administrator has configured PhixFlow:

so that you do not have the option to reset your password
without providing your email address.

In these cases, or you have any problems when resetting your password, please contact your system administrator or company IT support team to reset your password.

From version 8.0.9, to reset your password, your account must already have:

an existing password
all three security question and answers set.

If you have problems resetting your password, contact your administrator for help.

Step 1 Request a New Password

To reset the password on your PhixFlow user account, click the Reset Password button on the login window.

PhixFlow asks for your login name. Make sure you enter the correct name that you use to log into PhixFlow. PhixFlow will send you an email containing the link to your password reset page.

Step 2 Reset Your Password

As soon as you receive the email, click on the link to go to your password reset page.

Your administrator may have set the link to expire.

Enter the following details.

Field	Description
Select Question	When you first accessed PhixFlow, you should have set up some security questions, using the Users → My User Details → Security Questions tab. Select one of your security questions.
Answer	Enter the answer to the selected security question. Ifr you enter wrong answers several times, PhixFlow may lock your account. Your administrator will be able to unlock it.
New Password	Enter your new password.
Confirm Password	Confirmation your new password.

PhixFlow resets your user password and you should now be able to login.

PhixFlow 8.0 Help

Password Reset

Step 1 Request a New Password

Step 2 Reset Your Password

See Also